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We offer active customer support during the week. If you do not see your question answered in the FAQs, please get in touch with us today.

FAQ

How do I cancel or reschedule a lesson?
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To cancel a session, navigate to your account. From your dashboard, tap on the arrows adjacent to your name. Next, click on Settings and choose Cancel Tutoring Sessions. This will direct you to a pop-up with our Cancellation Form. Kindly complete the form with the required details to finalise your cancellation.

How can I update my payment method?
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You can update your payment method by logging in to your account and navigating to the Payment Settings of your account.

I have forgotten the password to my account
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Click on "Forgot Password" on the login page, enter your email, and follow the instructions to reset your password.

How can I access my child’s homework?
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You can access your child’s homework by logging in to your account, navigate to your child's profile, and click on the Homework tab to view and download assignments.